Guest Services

Concierge Services - Part-Time Retail Concierge

Posted January 8, 2018

Customer service superstars needed to provide outstanding customer service at Fashion Outlets of Chicago. The Part-Time Retail Concierge is a front line ambassador who provides a superior level of personal service to all mall guests, assisting them with their visit to the mall.

Whether you are on your way to college or retirement – or somewhere in between – we invite you to become a part of our team!

Job Duties:

  • Takes great pride in offering helpful, friendly service at all times.  Ensures guests are greeted and assisted in an efficient and courteous manner.
  • Provides personalized, accurate information to mall guests concerning mall layout, events, promotions and special attractions.
  • Has a strong knowledge of the Rosemont area and Chicago, and can easily give directions to restaurants, hotels, events, attractions, tours, festivals, and transportation in the surrounding area.
  • Builds relationships with mall retailers to provide the most relevant information to guests. 
  • Ensures Concierge Desk appears professional and fully stocked with information including local maps, brochures and event literature.
  • Assists mall management with marketing initiatives, including obtaining memberships in the mall loyalty club, selling gift cards and staffing mall events such as fashion shows.


  • Strong knowledge of Chicago’s entertainment, dining and cultural venues and commitment to keeping that knowledge up-to-date
  • Strong customer-service orientation; previous customer service or hospitality experience preferred
  • An upbeat, friendly and professional demeanor and appearance
  • Ability to work days, nights, weekends and holidays as needed
  • Excellent interpersonal and communication skills
  • Ability to prioritize and complete multiple tasks while maintaining a pleasant and professional demeanor
  • Ability to anticipate guests’ needs and react quickly to their requests
  • Ability to work with varied personalities and temperaments
  • Punctuality and dependability 
  • Proficiency on basic Microsoft Office applications and Internet
  • Mandarin language skills a huge plus!

This position will average 16-25 hours per week. Starting wage is $12.50/hour. 

Contact Information

Please send resumes to Sue at Concierge Services: