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Brand Ambassador

Posted January 22, 2019  |  David Yurman Outlet

David Yurman is hiring a Brand Ambassador!

The Brand Ambassador will promote the company’s image in a positive manner to customers, delivering a superior customer service experience. They will achieve a high volume of personal sales through clientele development and product knowledge, in full compliance with the operating standards, policies and procedures of David Yurman.

Responsibilities Sales and Service 

  • Deliver individual sales budget by maximizing all selling opportunities 
  • Create a positive and rewarding client experience, that is warm and hospitable in all customer interactions 
  • Provide exceptional customer service by ensuring that the customer takes priority at all times  
  • Fully support and align with all key business initiatives and new product launches 
  • Remain current and knowledgeable of industry trends, to determine opportunities to maximize sales within the market. 

Clientele Development 

  • Collect meaningful customer data for the purpose of building relationships and personalizing future client development opportunities 
  • Utilize the available marketing tools to engage current and new business and drive sales  
  • Embrace and utilize technology to enhance customer experience 

Operations 

  •  Assist with inventory control and keep shrink levels below target 
  • Maintain consistent visual merchandising and housekeeping standards reflecting current visual guidelines and priorities at all times 
  • Maintain an up to date knowledge of all product categories  
  • Ensure adherence to company retail operating and security procedures 
  • Partner with support team in the repair process and follow up on customer communication 

Teamwork 

  • Be aware of the impact of behavior on others 
  • Provide help and advice to colleagues to achieve goals 
  • Demonstrate a flexible approach, responding positively to any reasonable request  

Qualifications

  •  Previous retail or luxury retail sales or relevant clientele focused experience  
  • Proven track record in achieving sales results  
  • Exceptional clientele, customer relationship building skills  
  • Demonstrate strong verbal and written communication skills 
  • Possess computer skills to operate our retail POS system, and MS Office Programs such as Word, Excel, and Outlook. 
  • Flexibility to work in various roles based on business needs (i.e. on the sales floor, operations, etc.). 
  • Flexibility to work non-traditional hours, including days, nights, weekends and holidays. 

Contact Information

Chris Staske
StoreManager – Fashion Outlets of Chicago
DAVIDYURMAN
847-233-9580
cstaske@davidyurman.com
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