Part Time Sales Associate (Fri, Sat, & Sun Only)

RESPONSIBILITIES

Sales & Service

• Embrace the Burberry Experience and follow training guidelines and standards to reflect Burberry’s luxury brand standards and image
  
• Consistently meet individual sales goals while exhibiting the Burberry Behaviours
  
• Provide excellent customer service skills, great selling skills and exhibit motivation to succeed
  
• Demonstrate superior interpersonal and communication talent
  Cultivate
  
• Build customer loyalty through active client development and follow-through
  
• Maintain an up-to-date and detailed client book
  
• Follow all Cultivate requirements and activities such as; courtesy and relationship emails, inviting customers back to shop, reactivation, capture compliance
  

Visual Standards

• Follow company policies, procedures and use visual techniques to maintain the visual standards according to Burberry guidelines
  
• Maintain selling floor by ensuring the following:
  
• Understand and execute monthly floor sets
  
• Placing and/or hanging back items as you work
  
• Replenishing merchandise after selling
  
• Folding and placing merchandise on the correct hanger, tissue paper, etc.
  
• Place tickets inside the item and not visible to the customer
  
• Floor Presence & Maintenance
  
• Beginning of shift/day: Arrive on selling floor ready, ensure floor is ready for customers
  
• End of shift/day: Ensure selling floor is replenished and ready for the next day
  
• Be active and busy on the floor at all day
  
• Ensure to place and/or hang back items as you work and replenish merchandise after selling
  
• Ensure clean up and maintenance of fitting rooms
  
• Back of the House Support
  
• Assist in the mark down process
  
• Assist in the bi-annual inventory process
  
• Participation and achievement of pre-sale goals
  
• Participate in store contests
  
• Assist in stock room maintenance and keep it organized
  
• Responsible for stock pulled; all stock must be put away in orderly fashion
  
• Service and Productivity – Participate in training sessions
• PERSONAL PROFILE
  
• Willing to work in and promote a team oriented environment
  
• Excellent interpersonal skills required to ensure clear, effective communication with all management and staff.
  
• Consistently show a positive attitude & take responsibility for own actions
  
• Must be results driven and flexible to change
  
• Relevant interest in Fashion / Design
  
• Advanced knowledge of POS and store systems        
  
• A minimum of 1 year on sales, preferably in a luxury retail environment
  
• Proven experience in driving sales and meeting sales targets
  
• Excellent customer service level
  
• Strong clientele background