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Part and Full-Time Sales Support

Posted February 26, 2019  |  BURBERRY

GLOBALFLAGSHIP JOB DESCRIPTION
JobTitle Part and Full Time Sales Support
Reports to Assistant Store Manager
Location Americas
Organisation unit Retail

Purpose
Through your passion for the brand you will play an integral role in supporting the sales team in providing a seamless personalised experience for all customers.
You will ensure every sale is managed in a timely and accurate manner, and the product flow between the stockroom and shop floor is delivered harmoniously

Responsibilities

General Store Support
At all times present oneself professionally and in line with the brand image and company grooming guidelines
Be perceptive of customers’ needs, listening and showing enthusiasm for the product and brand. Ensuring your actions help drive the customer experience
Be aware of and follow all company procedures in relation to loss prevention and report all suspicious activity, cash or stock losses to the Asset and Profit Protection team and Store Management team
Understand and comply with Health and Safety procedures in the store, participating in health and safety and loss prevention training as required

Point of Sale Support
Prepare points of sale and issue till floats ready for trading
Daily execution and completion of cash reports
Ensure all credit cards, checks and travelers checks balance and correct discrepancies from past cash reports in a timely manner
Follow opening and closing procedures; and ensure all cash drawers are accounted for in safe and are prepared for the following morning.
Understand and effectively follow all point of sale procedures e.g. Global Refund, Customer Compliance, Till procedures (cash handling, credit authorisation, acceptance of cheques, exchanges) etc.
Ensure all customer goods are wrapped and presented in accordance with company guidelines and ensure the highest level of service is delivered
Ensure customer loyalty by concluding the sale, quickly and efficiently whilst capturing customer data to ensure future contact, ensuring aftercare promises are kept

Sales Floor Support
Strive and assist the store in meeting sales targets
Be aware of the complaints procedure for customers
Be aware of visual merchandising guidelines and assist to re-position displays when required
Ensure effective support is in place for the sales floor, locating and bringing products to and from the Stockroom, enabling the sales team to deliver an enhanced brand experience

Stockroom Support
Assist the Stockroom Associates to maintain the stockroom at all times, ensuring it is kept in an orderly manner and all products are correctly tagged and ticketed
Assist with the delivery of stock when needed, collecting altered garments for customers and transferring garments to other stores as required
Actively participate in all team meetings and in the Burberry Experience programme
Embrace digital initiatives and ensure that you are always up to date with company communication both internally and externally including new initiatives and products, promotional activity, brand features in the press, etc.
Carry out any additional duties supporting the sales team as directed by the management team
Uphold the company culture and bring to life Burberry’s core values – Protect, Explore, Inspire


Measures of success
Till compliance and accuracy
Customer Capture rate
Burberry Experience results
Stock take results
Audit


Connecting with others
Sales Associates
Stockroom Associates
Store Management team
Asset and Profit Protection
Tailor Shop


QUALIFICATION AND SKILLS
Iconic Customer Service skills
Excellent Communication skills – perceptive to customer needs
Assertive
Professional and team player
A positive approach and willing to learn
Brand passion and awareness is integral to the role
Attention to detail
Competent numeracy skills
Highly organised and accurate
Honest and reliable
Flexible and adaptable to the needs of the business
EXPERIENCE
Entry level role into Operations or Sales
Proven previous experience of cash handling
Passion for technology with a proven ability to embrace new technology
Proven passion for delivering customer service and a seamless Customer Experience

Contact Information

Monika Levas, Assistant General Manager, phone number (847)447-1175, and email Monika.Levas@Burberry.com
Or
Cody Sollis, Operations Supervisor, phone number (847)447-1175, and email Cody.Sollis@Burbrry.com

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