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Part-Time Sales Supervisor

Posted May 21, 2019  |  MICHAEL KORS

JOB PROFILE: SALES SUPERVISOR

REPORTS TO:         Store Manager/Assistant Store Manager DIVSION: Retail

MAIN JOB OBJECTIVE
To achieve personal and store sales goals, and to develop lasting client relationships. To provide staff supervision and guidance, complying with all company policies, procedures and directives. To ensure the highest level of customer service standards are maintained at all times.

ESSENTIAL JOB RESPONSIBILITIES
SALES GENERATION
•Meet personal and store sales goals
•Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales
•Utilize elevated levels of sales and service to maximize sales performance
•Demonstrate an in-depth knowledge of the merchandise
•After closing a sale, monitor all details including: shipping, alterations (if applicable), and special requests to ensure customer satisfaction
•Ensure all sales related policies and procedures are maintained
•Maintain a keen interest in the fashion industry and market trends
CUSTOMER SERVICE
•Support and encourage staff to provide the highest level of customer service
•Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books
•Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction
•Assist sales associates with various customer service issues (i.e. dissatisfied customer, returns, defective merchandise)
OPERATIONS
•Collaborate  with  store  manager  in  areas  of  risk  management,  physical  security,  store  cash  controls,  and  inventory management
•Assist in the training of sales staff in all areas of appropriate register usage and maintenance
•Understand and properly execute all management register functions
•Assist in all areas of stock, shipping, receiving protocol/policies, procedures, and all shipping/receiving related paperwork
•Participate in inventories
•Only applicable for Offsite drivers: Responsible for driving product to and from the Offsite location on an as needed basis
MERCHANDISING/VISUAL
•Ensure the selling floor is neat, organized, stocked and reflects the correct visual image at all times
•Assist in the implementation and maintenance of all merchandising/ visual directives
•Ensure deliveries are properly processed in a timely manner
•Identify product concerns in a timely manner
•Communicate inventory needs to support the business goal
HUMAN RESOURCES
•Ensure image and grooming standards are professional and reflective of the brand image, at all times
•Adhere to work schedule, inclusive of time and attendance
•Support and assist in follow-up for all training programs and seminars

WORK EXPERIENCE
Minimum 2 years specialty retail experience.

Contact Information

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Fashion Outlets of Chicago

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Mon - Sat: 10 AM - 9 PM
Sunday: 10 AM - 7 PM

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