Key Holder

Posted November 23, 2021  |  Movado Company Store

Key Holder
Effectively assist the Store Manager with all aspects of the retail operation of the store within the policies and guidelines set forth by MRG. Key Holder assumes the duties and responsibilities of the Store Manager and Assistant Manager in their absence.   
Assist the Store Manager and Assistant Manager:
Achieve financial objectives for the store as well as personal sales goals.   
Capture all CRM data in accordance with MRG guidelines.
Management of inventory including the shipping and receiving of merchandise in accordance with MRG policy.
Provide exceptional customer service and ensure that all employees within the store also provide exceptional customer service.
Execute and monitor loss prevention in accordance with MGI policies.
Establish rapport with potential and actual customers to increase repeat business.
Maintain the stability, security and reputation of the store by complying with corporate, legal and security requirements.
In the absence of the Store Manager and Assistant Manager:
Oversee store operations and administrative duties and ensure the timely opening and closing of the store.
Ensure that all store employees maintain the store in accordance with MRG standards.
Oversee the management of store revenue including cash handling, deposit reconciliation and delivery of deposits to the bank.
Resolve customer issues or complaints in a timely manner and determine the optimal solutions that result in customer satisfaction.   
Meet or exceed sales goals and gain complete knowledge of the merchandise.
Maintain a neat, clean, and professional working environment.
Service watches which includes sizing and battery changes.
2-3 years of previous Retail Management experience
Open availability and flexibility to work according to needs of the business
Strong selling skills            
Proven customer service skills
Excellent communication skills
Strong Integrity and reliability
Strong interpersonal skills
Computer-literate and proficient in Excel and Word
Collaborative skills—ability to be a team player

Contact Information