Full Time Customer Adviser (Sales Supervisor)

Posted August 25, 2022  |  Ermenegildo Zegna Outlet

  • Provide memorable luxury in-store customer service experience by following the Zegna Selling Flow and acting in accordance with the Zegna Mindset.
  • Demonstrate an entrepreneurial mindset in developing the business.
  • Consistently and effectively networks to attract new customers and develop a customer database.
  • Consults with customers to discover their needs by exploring customer preferences and occasions for which the customers are shopping.
  • Anticipate customers expressed and unexpressed needs and wants and responds appropriately to exceed customer expectations
  • Create opportunities for customers to experience multiple Zegna brands, products and “total looks” through demonstrating relevant yet personalized mix and match options.
  • Utilize company provided technology to offer a complete and integrated luxury experience.
  • Leverage “Zegna Stories” to support and enhance the selling ceremony -
  • Collates useful and accurate customer data and information in accordance with Zegna CRM procedures and guidelines.
  • Cultivates future customer connections with Zegna (CRM after-sales activities including Thank You notes and Follow-up phone calls).

 

Contact Information

Please email resume to Barbara.mauro@zegna.com