Key Support - Full Time

Posted September 12, 2022  |  Theory

Founded in 1997 by Andrew Rosen, Theory revolutionized women’s workwear by developing an innovative stretch fabric that drastically improved a pant’s performance—making it both functional and stylish enough to wear to work and beyond.

Continuing the same foundational principles, Theory—which now includes menswear—is committed to creating purposeful designs with exceptional fit and construction. It defines the ‘new modern’ through its concept of the urban uniform: the belief that cool, expertly tailored pieces made from the best materials have the power to change the way we feel, improve the way we work, and inspire the way we live.


In 2004, Fast Retailing acquired Theory and spurred the brand’s global expansion. Today, Theory is a leader in Fast Retailing’s dossier and operates 221 freestanding stores worldwide. Its collaborative relationships with department and specialty stores and its e-commerce business continue to position Theory as a continually expanding, international, omnichannel phenomenon.


From the product to the people, Theory is a company built on integrity and excellence. We believe that the exceptional store experience and customer service made possible by
our dynamic retail teams empower every aspect of our business and its future success.
We look forward to receiving your resume.


The Responsibilities:

  • A Support keyholder works within the store management team to help achieve store sales and inventory goals and maximize profitability.
  • The Support Keyholder partners with the management team to ensure a seamless flow between front and back of house.
  • As a key holder, you will be responsible for continuously improving and developing management skills, taking ownership of the responsibilities assigned by the Store Manager, and acting as a role model to the store team.

Business Leader:

  • l Demonstrate excellent knowledge of the product to support brand goals
  • l Understand company tools, incentives & strategies to support meeting store sales goals
  • l Familiar with product knowledge and visual merchandising guidelines.
  • l Manage all back of house functions including stock organization, shipping/receiving, and supply orders per policy & procedures.
  • l Ensure all-inventory transactions are processed accurately and in a timely manner

People Leader:

  • l Ensure effective communication between store manager & other team members
  • l Supports ways to keep the team motivated and engaged
  • l Contribute new & innovative ideas to support meeting business goals
  • l Participate in all training and development meetings.
  • l Coach and develop team on FOH/BOH policy and procedures
  • l Provide consistent feedback for accountability to improve performance

Operations Leader:

  • l Ensure all functions of the store are maintained to support a superior shopping-experiences
  • l Assist in all areas of stock, shipping, receiving protocols/policies, procedures and all related processes inclusive of paperwork
  • l Collaborate with store managers in areas of risk management, physical security, store cash control and inventory control.
  • l Lead all store physical inventories with partnership with store manager and operations team
  • l Identify product concerns and communicate inventory needs to support the business goals
  • l Comply with all point of sale register policy and procedures
  • l Maintain and foster relationships with the operations team to support inventory goals

Customer Focus:

  • l Ensure the highest level of customer service to each and all individuals in the store
  • l Collaborate with all team members to support a superior shopping experience
  • l Uphold merchandise standards and maintain visual directive.
  • l Resolve client needs quickly and effectively, ensuring overall customer satisfaction
  • l Be present on and off the floor as a Theory Brand Ambassador


The Essentials:

  • l 3-4 years’ prior work experience in a client-centric, sales, support, or back of house environment.
  • l Dynamic interpersonal and communication skills, both verbal and written
  • l Independent work ethic, time management skills
  • l Computer skills to operate point of sale system, experiences with teamwork is a plus


As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.
For information regarding how we handle your personal information and to exercise your rights under the California Consumer Privacy Act, please see our Privacy Policy at Theory.com and Helmutlang.com website.

Contact Information

To Apply: 

Email:  lydia.biel@theory.com