Part Time Brand Ambassador
Brand Ambassadors are responsible for ensuring that all ECCO Retail customers receive World Class Customer Service, for driving sales towards achieving or exceeding established store goals, for working to minimize loss prevention and to assist management in all non-selling tasks that play a critical role in the overall operational success for the store.
Essential Duties and Responsibilities
Actively assist in maximizing sales volume and achievement of key performance indicators.
Accurately know store and individual goals on a daily basis.
Cooperatively work as a member of a team to accomplish goals set forth in the store.
Consistently follow company selling and customer service strategies outlined in ECCO’s Retail Academy Training Program.
Knowledgeably educate customers through product knowledge.
Explain features, advantages, and benefits of shoes to help assist them with informed buying decisions.
Consistently ensure World Class Customer Service is #1 priority. Actively ensure all customer service standards are met at cash wrap, i.e.: suggest add on product, customer interaction, and soliciting repeat business.
Proficiently operate the cash register / POS system, including accountability for overages and shortages on assigned cash drawers and accurate entries.
Responsibly and thoroughly support in all areas of loss prevention awareness, i.e.: checking for proper item identification and miss-mated shoes, concealed items, internal / external theft, administrative accuracy, etc.
Other Duties and Responsibilities
Thoroughly maintain general housekeeping on a daily basis, i.e.: vacuuming, cleaning of all fixtures and doors, trash removal, stocking product, etc.
Collaboratively assist management in various other non-selling tasks such as shipment processing, stock counts, etc.
Responsibly maintain displays, i.e.: proper lacing, correct shoe on display, proper product tagging, etc.
Professionally communicate amongst co-workers to ensure the highest level of customer service, operational efficiencies and teamwork.
Appropriately maintain a positive and professional approach to work and interactions with customers and co-workers at all times.
Thoroughly adhere to scheduling guidelines, dress code, etc. as outlined in the employee handbook and operations manual.
Conscientiously exercise good judgment in resolving customer service issues.
Proficiently replenish merchandise on a timely basis.
Thoroughly possess knowledge of sales floor and stockroom organization.
Other duties and/or special projects as assigned.
Note: This job description does not exclude responsibilities not specifically stated that may become apparent during the execution of the duties of the position.
All ECCO USA team members are expected to deliver high levels of performance in their role and exceptional service levels to their customers. This can be accomplished through fully embracing and committing to the Be Exceptional program and principles.
We demonstrate exceptional customer focus by consistently showing concern for the needs and expectations of our customers, both internal and external, and making them a high priority. We treat others with respect and are both responsive and solution-oriented in delivering upon our commitments to each other and the business.
Take ownership and hold oneself and others accountable.
Respond to customer inquiries or problems in a timely and effective manner.
Proactively seek feedback from customers and partners with the appropriate people to develop solutions to meet customer needs.
Demonstrate a positive attitude and reflect ECCO’s culture of passion, innovation and care.
Minimum Qualifications – Education & Experience
High school diploma or GED equivalent.
Basic math skills as it relates to retail sales (cash handling)
Minimum Qualifications – Skills & Abilities
Intermediate computer skills.
Ability to effectively communicate the features and benefits of our brand and products to customers.
Ability to read, write and speak English at a proficient level.
Ability to lift up to 50 lbs. up to shoulder height on a regular basis.
Ability to climb ladders.
Must be able to sit, stand, and/or walk for long periods of time.
Ability to repeatedly bend and/or kneel to service customers.