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Services


Fashion Outlets of Chicago

 

Fashion Outlets of Chicago is conveniently located just five minutes from O’Hare International Airport and about 15 miles from downtown Chicago in Rosemont, Illinois. It is the area's only two-level indoor outlet shopping experience featuring over 130 designer outlets offering great savings up to 75% off every day. The Center is anchored by Bloomingdale’s The Outlet Store, Forever 21, Neiman Marcus Last Call, Nordstrom Rack, and Saks Fifth Avenue OFF 5TH, and is home to world-class brands like Gucci, Prada, Tory Burch, Michael Kors, Burberry, plus national brands like Banana Republic, J.Crew Factory, Swarovski, Nike, Under Armour, Cole Haan and more.

In addition to an outstanding selection of outlet retailers, Fashion Outlets of Chicago features a variety of quick-service food options available to shoppers at the food court. Fashion Outlets of Chicago also offers unique services for domestic and international travelers, enabling visitors to print boarding passes. Additional amenities and shopping incentives are available such as the Fashion Outlets Savings Pass offering exclusive discounts and incentives at your favorite participating stores and restaurants for only $5!

 

Concierge Services

Fashion Outlets of Chicago Concierge Services:

(847) 928-7520

Questions?

Click here or Text us at (847) 957-4600.

We are committed to ensuring you have an enjoyable shopping experience at Fashion Outlets of Chicago. With our premium customer service, you will have access to services such as Luggage and Shopping Bag Storage, Same-Day Local Delivery of Purchases, Complimentary Wheelchair Rentals, Stroller Rentals, Foreign Currency Exchange, Welcome Programs and more.

One of our friendly Concierge Services representatives is available to answer questions or assist you with our signature shopping services*:

  • Same-Day Local Delivery Service - available for $5
  • Boarding Pass Printing
  • Luggage and Shopping Baggage Storage, available while shopping**

    For your convenience, Fashion Outlets of Chicago now offers shopping bag and luggage storage at the Concierge Desk.
    • $5.00 per rolling luggage (for example, checked item on airline)
    • $3.00 per backpack or duffle bag
    • $2.00 per Fashion Outlets of Chicago retailer shopping bags

**Terms & Conditions apply – see Concierge Desk for details.

  • Translation Services
  • Foreign Currency Exchange* Sun-Sat (7 days a week): 1pm-5pm CST
  • Coat Check*
  • Area Information
  • Fashion Outlets Savings Pass: Up to $800 in exclusive savings from participating stores
  • Happy Returns
  • Welcome Program
  • Courtesy Wheelchair
  • Stroller Rentals*: Child must be under 36” tall. Strollers are not car
    seat compatible.
  • Gift Wrapping*
  • Taxi Service
  • Fax and Copy Services*
  • Lost and Found
  • Restaurant Reservations
  • And more!

*Nominal fees apply.

Concierge Services is located on Level 1, near Saks Fifth Avenue OFF 5TH. To speak to a Concierge Services representative, please call 847-928-7520 or text 847-957-4600.

Red Carpet Service 

We're rolling out the red carpet to welcome your Tour Groups.

Avoid the lines by notifying us 24 hours in advance of your arrival and we'll have your groups' Savings Passes and directories ready for you at Concierge Services.

Best of all, your group can start shopping immediately upon arrival.

Once your customers have started shopping, please see Concierge Services for your incentive.

24 Hour Advance Reservations Requested. Call: 847-928-7520

Group Reservation Form:

macerichtourism.com/information-request/group-tours/

For expedited service, text us 10 minutes before you arrive and we'll greet you at Concierge Services with your groups' Savings Passes and directories. Text: 847-957-4600

 

Visitor Incentives

Discounts Gone Digital - Fashion Outlets Savings Pass

Fashion Outlets of Chicago’s Savings Pass provides special offers and discounts from participating stores and restaurants (worth up to $800 in savings from participating retailers). You can reap the benefits of the Savings Pass directly from your smartphone: The digital card can be downloaded to your Apple Wallet or Android Pay. Visit FashionOutletsSavings.com and enter UCQTRM to unlock $800 in savings. 

Look for the Savings Pass decal at your favorite participating stores and restaurants, present your card at time of purchase, and save! All offers are listed below and at each participating store. 

 

International Visitor Gift-With-Purchase (Terms and conditions apply.)

Passport to Savings: International visitors (including Canada and Mexico) who spend $400 or more in same-day receipts at Fashion Outlets of Chicago receive a $20 gift card. Visit the Concierge Desk for more information. Concierge hours may differ from mall hours.

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Get Your Fashion Fix

From Nike to Burberry, we have it all. Check out our directory to find your favorite outlet stores, dining options and more.

See directory >

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Save Up to 75% Every Day

If you’re looking to save up to 75% off on your favorite brands, you’ve come to the right place. Find the best sales at over 130 outlets stores.

See All Sales >

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Free Parking. All Day. Every Day.

We offer completely free parking for shoppers in our attached, covered garage! Traveling here has never been easier.

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